Find answers to common questions about Gem Art and our trade accounts. If you need more information, please contact us.
Sales & Our Collections
Does Gem Art sell exclusively to jewellery retailers and wholesale customers?
Yes.
Gem Art is an Australian family-owned jewellery business specialising in fine jewellery manufacturing for the wholesale trade. We work with jewellery retailers and trade partners, offering a considered range of jewellery designed to meet the needs of the retail market.
Alongside our broader jewellery collections, we have particular expertise in Australian opal jewellery.
How do I apply for a trade account?
Complete our business account application. Trade accounts are subject to approval.
Can I view your collections online?
Our website provides an introduction to Gem Art and our jewellery offering. For access to product catalogues, detailed specifications, trade pricing or further information about available styles, please apply for a trade account or get in touch with us.
Materials & Craftsmanship
What materials and gold purities do you work with?
All of our jewellery shown on our trade website is 18ct gold. If you are interested in other metal options, please get in touch with us to enquire.
Does Gem Art specialise in Australian opals?
Australian opals are an important part of our expertise. We work with opal jewellery drawing on Australia's distinctive gemstone heritage, with opals sourced from recognised Australian opal-producing regions, including Coober Pedy, Lightning Ridge and Queensland Opal Fields.
Our knowledge of opal jewellery allows us to help retail partners explore distinctive pieces and collections that showcase the natural character, colour and individuality of these gemstones.
Is your jewellery nickel-free?
Material composition can vary depending on the product and alloy used. If you have specific requirements relating to nickel content or other material restrictions, please contact us before placing an order so that we can confirm the relevant product specifications.
Are your gold jewellery pieces hallmarked?
Yes, all of our jewellery carries hallmarks.
Do your diamonds and coloured gemstones come with certificates?
Our diamonds and coloured gemstones are not routinely supplied with independent certificates. Retailers who wish to provide certification to their customers are welcome to arrange independent assessment and certification at their discretion. If you have specific certification requirements, please discuss these with us when placing your order.
Where is Gem Art jewellery manufactured?
Gem Art is an Australian family business with extensive expertise in jewellery manufacturing. For details about the production origin of a particular collection or item, please contact us.
Orders & Manufacturing
How do I place a wholesale order?
Complete our business account application and receive account approval. Once your account is approved you can place orders online.
Is there a minimum order quantity?
No minimum order quantities apply.
What happens if an item is out of stock?
Availability varies across our collections. If a product is unavailable, please contact us to enquire about replenishment, alternative options or the possibility of arranging a new production run.
We will advise you of the available options and any applicable lead times.
Can I request a repeat order of an existing design?
Please contact us with the product reference or details of your previous order. We can check whether the design remains available and advise on current pricing, stock and production options.
How long does manufacturing take?
Production lead times vary according to the design, materials, order quantities and current manufacturing schedule. Once we understand your requirements, we can provide an estimated timeframe for your order.
Will I receive confirmation and updates about my order?
Yes. Our team will confirm the relevant order details and advise you of the next steps. If you need an update on an existing order, please contact us with your order reference.
Pricing & Payment
How can I access wholesale pricing?
Gem Art supplies jewellery on a business-to-business basis. Log in to your approved Business Account to view wholesale pricing.
Alternatively, to enquire about trade pricing, please contact us with your business details and the products or collections you are interested in.
What payment methods and terms do you accept?
Credit accounts are only available where trade references have been supplied and payment terms have been expressly approved by us in writing. If no trade references are provided full payment will need to be made prior to goods being dispatched.
If terms have been approved, 25% of the value of your order will be required prior to dispatch of goods.
Please contact our team if you would like to discuss payment options before placing an order.
Do you offer discounts for larger orders?
Pricing for larger quantities or repeat orders can be discussed on a case-by-case basis. If you are planning a substantial purchase or ongoing supply arrangement, let us know your anticipated quantities so we can consider the most appropriate options.
Shipping, Delivery & Returns
Where does Gem Art deliver?
We deliver to Australian addresses, including PO Box addresses.
How much does shipping cost?
Shipping with Australia Post Express Post is $20 for orders below the value of $10 000 and free for orders above this value.
Do you offer express shipping?
Yes, we ship with Australia Post Express Post as standard. If you prefer a different postal carrier, please get in touch with us to discuss this prior to placing your order.
Do you ship internationally?
Please contact us if you wish to purchase our jewellery from outside of Australia.
What is your policy on returns and exchanges?
We accept returns up to 5 business days after delivery if the item is unused, in original condition, in original packaging and undamaged.
$5 restocking fee will be applied to each returned item.
If you wish to make a return, please email us at gem.art.enquiries@gmail.com to notify us of your wish to make a return prior to sending the goods back.
Returns must be sent back to us 2 business days after notification, with a tracking number provided.
You (the account holder customer) are responsible for any shipping or insurance charges in order to send the jewellery back to us. Once the returned goods are received by us, we will refund your original payment minus the cost of shipping the goods to you initially and minus the restocking fees.
Customer Support & Retailer Resources
Who should I contact about my account or order?
Our team is available to assist with wholesale enquiries, product information, order updates and general support. Please contact us through our website, email (gem.art.enquiries@gmail.com) or by telephone, including your business name and order reference where relevant.
Can you provide product information and specifications?
We can assist with product enquiries, including available designs, materials and relevant specifications. If you need information to support your retail listings, please tell us which products you are working with and what details you require.
Can I use Gem Art product photographs on my own website?
Absolutely. Gem Art product photographs are available for use on your own website to promote and sell the corresponding products. We encourage our retail partners to make use of our imagery to showcase their Gem Art purchases.
We simply ask that our written content, including product descriptions and website copy, is not reproduced verbatim. We recommend creating your own descriptions to ensure originality across online platforms.