Privacy Policy

Last updated: 6 November 2026

Gem Art (“Gem Art”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of our customers, prospective customers and website visitors.

Gem Art is an Australian wholesale jewellery business based in Western Australia. We supply jewellery products to businesses and retailers throughout Australia.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create a wholesale account, apply for payment-on-account terms, place an order, contact us or otherwise interact with Gem Art.

Gem Art handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to us.

1. What personal information do we collect?

The personal information we collect depends on how you interact with Gem Art.

For wholesale customers and prospective customers, we may collect:

• your name;

• business or company name;

• position or role within the business;

• business address;

• delivery and billing addresses;

• email address;

• telephone or mobile number;

• ABN and other business information;

• wholesale account details;

• website login details;

• order and purchasing history;

• invoices and payment information;

• information relating to payment-on-account arrangements;

• information provided as part of a wholesale account or credit application;

• information provided by trade references;

• correspondence and communications with Gem Art; and

• any other information you voluntarily provide to us.

We may also collect technical information when you use our website, including your IP address, browser type, device information, pages visited and information about how you interact with our website.

We do not generally seek to collect sensitive personal information.

2. How do we collect personal information?

We generally collect personal information directly from you when you:

• create or apply for a wholesale account;

• complete an account or payment-on-account application;

• provide trade references;

• place an order;

• make a payment;

• contact us by email, phone or other means;

• subscribe to marketing communications; or

• use our website.

If you apply for payment-on-account terms, we may also collect information from the two trade references you provide to us.

We may also receive information from third-party service providers involved in operating our website, processing payments, delivering orders, providing marketing services or otherwise supporting our business.

3. Wholesale accounts and trade references

Gem Art offers wholesale accounts to eligible Australian businesses.

When applying for a wholesale account, customers seeking payment-on-account terms are required to provide two trade references.

We may contact those trade references to verify information provided in your application and to assist us in assessing your business and the suitability of payment-on-account terms.

Information obtained from trade references may include information about your business relationship with the referee, trading history, payment practices and other information reasonably required to assess the application.

By providing another person's contact details as a trade reference, you should ensure that you are authorised to provide those details and that the referee understands that Gem Art may contact them for this purpose.

4. Payment-on-account arrangements

Where Gem Art approves payment-on-account terms, we may collect and maintain information relating to:

• your approved account terms;

• invoices issued to your business;

• amounts owing;

• payment history;

• overdue payments;

• communications concerning outstanding accounts; and

• other information reasonably necessary to administer and manage your account.

We may use this information to assess and manage credit risk, administer accounts, recover outstanding amounts and determine whether existing payment terms should be maintained, varied or withdrawn.

5. How do we use your personal information?

We may collect, hold, use and disclose personal information for purposes including:

• creating and managing wholesale customer accounts;

• assessing wholesale account applications;

• verifying business information;

• contacting trade references;

• assessing and managing payment-on-account arrangements;

• processing and fulfilling orders;

• arranging delivery;

• processing payments, refunds and credits;

• issuing invoices and managing customer accounts;

• communicating with you about orders, products and your account;

• providing customer service and responding to enquiries;

• sending marketing communications where permitted by law;

• improving our website, products and services;

• preventing fraud and misuse;

• maintaining the security of our website, systems and business;

• managing disputes and complaints;

• complying with our legal and regulatory obligations; and

• protecting our business, property, customers and legal rights.

We may also use personal information for other purposes where permitted or required by law.

6. Our website and Shopify

Our online store is operated using Shopify.

When you use our website, Shopify and other service providers supporting our website may collect and process information necessary to operate our online store, including information relating to your account, orders, transactions and website activity.

Information collected through our website may be stored or processed using systems operated by Shopify or other service providers.

We also use Shopify Messaging to communicate with customers and prospective customers. This may involve using contact information, such as your email address or other details you provide, to send communications relating to our products, services and marketing.

Third-party services used by Gem Art may have their own privacy policies governing how they handle personal information.

7. Payment information

Gem Art currently accepts payment by bank transfer only.

For payments made by bank transfer, we may collect and retain information such as the payer's name, bank transaction details, payment amount and payment reference for the purposes of reconciling payments and maintaining our business records.

8. Marketing communications

Gem Art may send customers and prospective customers information about our products, including new jewellery collections, products, promotions, wholesale opportunities and other information relevant to our customers.

We use Shopify Messaging for certain marketing communications.

We will send electronic marketing communications in accordance with applicable Australian laws.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still contact you about matters relating to an existing order, wholesale account, payment, invoice, delivery or other transaction.

9. Who do we share personal information with?

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

• Shopify and website technology providers;

• payment processors and financial institutions;

• delivery, courier and freight providers;

• accounting and bookkeeping providers;

• professional advisers, including accountants and lawyers;

• IT, hosting, cloud storage and technology providers;

• email and marketing service providers;

• fraud prevention and security providers;

• debt recovery or credit management providers, where reasonably necessary;

• trade references, where relevant to verifying or assessing an account application;

• government agencies or regulators where required or authorised by law; and

• a purchaser or prospective purchaser of Gem Art or part of its business.

We do not sell personal information to third parties.

We will only use or disclose personal information for purposes permitted by applicable law.

10. Overseas disclosure

Although Gem Art's customers are located in Australia, some of the third-party technology and service providers we use may store or process personal information outside Australia.

For example, information collected through our Shopify-powered website and Shopify Messaging may be handled using infrastructure, systems or service providers located outside Australia.

The countries in which personal information may be stored or processed can vary depending on the services and providers Gem Art uses.

Where applicable, we will take reasonable steps to ensure that personal information disclosed overseas is handled in accordance with applicable Australian privacy requirements.

11. Cookies and website analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help our website function and recognise your browser.

We may use cookies and similar technologies to:

• keep your account and shopping cart functioning;

• remember preferences;

• understand how visitors use our website;

• analyse website performance;

• improve our website and customer experience;

• maintain website security; and

• support marketing activities, where applicable.

Some cookies may be placed or used by third-party service providers.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

12. How we hold and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held electronically using our own systems and third-party systems and service providers, including Shopify and other providers we use to operate our business.

Security measures may include access controls, authentication procedures, passwords, secure systems and other technical and organisational safeguards appropriate to the circumstances.

No online system or method of electronic transmission is completely secure, and we cannot guarantee that personal information will never be subject to unauthorised access or disclosure.

13. How long do we keep personal information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our products and services;

• maintain wholesale customer accounts;

• maintain business and transaction records;

• manage payment-on-account arrangements;

• resolve disputes;

• enforce agreements; and

• comply with legal, accounting and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

14. Accessing and correcting your personal information

You may request access to personal information that Gem Art holds about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To request access to or correction of your personal information, please contact us using the contact details below.

We will deal with requests in accordance with applicable privacy laws.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies. If this occurs, we will explain the reason where we are permitted to do so.

15. Privacy complaints

If you believe Gem Art has mishandled your personal information or breached applicable privacy laws, please contact us and explain your concern.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Data breaches

We take reasonable steps to protect personal information from unauthorised access, loss or disclosure.

If Gem Art becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with our legal obligations.

Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will notify affected individuals and the OAIC as required by law.

17. Children's privacy

Gem Art's website and wholesale services are intended primarily for businesses and adults.

We do not knowingly collect personal information from children for the purpose of establishing wholesale customer accounts.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.

Any updated Privacy Policy will be published on our website with a revised “Last updated” date.

19. Contact us

If you have a question about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Gem Art Australia Pty Ltd
ABN: 80 748 674 118
Address: PO Box 717, Subiaco WA 6904, Australia
Email: gem.art.enquiries@gmail.com

We will endeavour to respond to privacy enquiries and complaints within a reasonable period.