When you place an order you will receive a confirmation email, followed separately by an invoice. Goods are reserved once the confirmation email is received. For goods to be dispatched, a part payment of 25% of the value of the invoice is required by bank transfer.
We reserve the right to request a higher part payment in exceptional circumstances prior to posting.
Once part payment has been received by us, goods will be dispatched next business day.
All domestic Australian orders will be shipped via Australia Post Express Post. If you prefer a different postal carrier, please get in touch with us to discuss this prior to placing your order.
| Order Value | Shipping Option | ETA | Price |
| Under $10 000 |
Australia Post Express Post |
2 to 5 business days | $20 |
| $10 000 and above |
Australia Post Express Post |
2 to 5 business days | FREE |
Will I receive single or multiple deliveries?
Items ordered together will always be shipped together, unless your order includes items on special order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us confirming your order has been shipped, which will include your tracking number.
Track your order via the below link:
Australia Post Tracking https://auspost.com.au/mypost/track/#/search
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 5 business days after delivery if the item is in original condition, in original packaging and undamaged.
$5 restocking fee will be applied to each returned item.
If you wish to make a return, please email us at gem.art.enquiries@gmail.com to notify us of your wish to make a return prior to sending the goods back.
Returns must be sent back to us within 2 business days after notification, with a tracking number provided.
You (the account holder customer) are responsible for any shipping or insurance charges in order to send the jewellery back to us. Once the returned goods are received by us in their original condition, we will refund your original payment minus the cost of shipping the goods to you initially and minus the restocking fees.
If you have any further questions, please don't hesitate to contact us.
What if my order arrives damaged?
In the event that your order arrives damaged in any way, or is materially incorrect please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes in Australia.