At Gem Art, we are committed to supplying jewellery that reflects our standards of craftsmanship and quality.
If you have a concern regarding the quality of a product supplied by Gem Art, please contact our team with your order details, a description of the issue and detailed photographs.
Each enquiry will be reviewed individually. Where a product is found to have a manufacturing defect, we will discuss the appropriate next steps with you.
Issues arising from accidental damage, misuse, improper cleaning, normal wear and tear, or alterations carried out by third parties may be treated differently from manufacturing defects.
Please contact Gem Art before returning any product so that we can provide the relevant instructions.
Nothing in this policy excludes or limits any rights or remedies that may apply under applicable law.